Data Protection & Privacy
Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 09bbe collects from players in Bangladesh, why we collect it, how it is processed and stored, who it may be shared with, and what rights you hold over your own information. We are committed to handling your data with full transparency and in accordance with internationally recognised data protection standards.
Our Commitments
Privacy Principles
These six principles form the foundation of how 09bbe approaches the collection and handling of all player data. They apply to every system, process, and team member that handles personal information on this platform.
We tell you exactly what data we collect, why we collect it, and what happens to it. There are no hidden data pipelines. Every category of personal information we hold is documented in this policy, and you have the right to request a copy of everything we store about you at any time.
Data collected for one purpose is not repurposed without your knowledge. If we wish to use your information in a new way that differs from the original reason it was collected, we will notify you and, where required, seek your explicit consent before doing so.
All data transmitted between your device and the 09bbe platform is protected by TLS/SSL encryption. Sensitive information such as passwords is stored using industry-standard hashing. Our infrastructure undergoes regular security reviews to identify and address potential vulnerabilities before they can be exploited.
We collect only the information that is genuinely necessary for the purposes outlined in this policy. We do not gather data speculatively or build profiles beyond what is needed to operate the platform, verify accounts, prevent fraud, and comply with our legal obligations as a licensed gaming operator.
You retain meaningful control over your personal data. Through your account settings and by contacting our support team, you can access, correct, export, or request deletion of your data subject to applicable legal retention requirements. We respond to all data requests within 30 days of receipt.
09bbe does not sell, rent, or trade your personal information to third-party advertisers or data brokers. The limited data sharing described in this policy is strictly necessary for platform operation, regulatory compliance, fraud prevention, and payment processing — never for commercial resale.
1. Information We Collect
09bbe collects personal data from players through multiple channels: directly via the registration process and account management tools, automatically through your use of the platform, and occasionally from trusted third-party sources such as payment processors. The categories of personal data we may hold include the following:
1.1 Registration and Identity Data
When you create an account on 09bbe, we collect the information you provide during the sign-up process. This typically includes your full legal name, date of birth, mobile phone number, and any login credentials you create (stored in hashed form — never in plain text). This information is essential for creating and managing your account and for verifying that you meet the minimum age requirement of 18 years.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer obligations as a licensed gaming operator, we may ask you to submit documentary evidence of your identity and address. This can include a copy of your National Identity Card (NID), passport, or other government-issued photo ID, as well as proof of address such as a utility bill or bank statement. Where required, we may also collect confirmation of your payment method ownership (for example, a screenshot of your bKash or Nagad account displaying the registered mobile number). KYC documents are processed securely and retained only for as long as our legal obligations require.
1.3 Financial and Transaction Data
We maintain records of all financial transactions processed through your 09bbe account, including deposit amounts, withdrawal requests, payment method types, and transaction timestamps. We do not store full payment card numbers or mobile banking PINs — these are handled exclusively by our payment processing partners using their own secure systems. The transaction records we hold are used for account reconciliation, fraud detection, and compliance with anti-money laundering regulations.
1.4 Usage and Behavioural Data
When you use the 09bbe platform, our systems automatically record technical and behavioural data to support platform operation, security monitoring, and responsible gaming obligations. This includes:
- Your IP address and approximate geographic location;
- Device type, operating system, and browser version;
- Pages visited, games played, session duration, and navigation patterns;
- Betting history, including stake amounts, game selections, and outcomes;
- Login timestamps and session activity logs.
1.5 Communications Data
If you contact our support team — whether by email, live chat, or any other channel — we retain records of those communications. This allows us to track the resolution of issues, maintain continuity of support, and use interaction data to improve our service quality. We may also send you service-related notifications (such as account security alerts, withdrawal confirmations, or policy updates) using the contact details you have registered.
1.6 Promotional Preference Data
If you opt in to receive marketing communications from 09bbe, we record that preference and use it to send you relevant promotional offers, bonus notifications, and event updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team or updating your account notification settings.
2. How We Use Your Data
The personal data we hold is used exclusively for the purposes listed below. We do not use your data in ways that are incompatible with the original reason it was collected without first notifying you and, where required by law, obtaining your consent.
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Contract performance |
| Age and identity verification (KYC) | KYC documents, registration data | Legal obligation |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Fraud prevention and security monitoring | Usage data, transaction data, IP address | Legitimate interest |
| Responsible gaming monitoring | Behavioural data, betting history | Legal obligation / legitimate interest |
| Customer support and dispute resolution | Communications data, account data | Contract performance |
| Regulatory compliance and AML reporting | Identity data, financial data | Legal obligation |
| Platform improvement and analytics | Usage data, behavioural data (anonymised) | Legitimate interest |
| Marketing communications (opt-in only) | Contact details, promotional preferences | Consent |
3. Legal Basis for Processing
09bbe relies on the following legal bases when processing your personal data, as set out in the table above:
- Contract Performance: Processing is necessary to fulfil our obligations to you as a registered player — including operating your account, processing transactions, and providing gaming services.
- Legal Obligation: We are required by our operating licence, anti-money laundering regulations, and other applicable laws to collect, verify, and retain certain categories of player data. We do not have discretion to opt out of these obligations.
- Legitimate Interest: We process certain data where we have a genuine and proportionate business need — such as detecting fraud, securing the platform, and conducting anonymised analytics — provided that this interest does not override your rights and freedoms as a data subject.
- Consent: Where we rely on your consent as the legal basis for processing — in particular for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of any processing that occurred before withdrawal.
4. Data Sharing & Disclosure
09bbe does not sell, rent, or trade your personal data to third parties. We share your information only in the following limited and necessary circumstances:
4.1 Payment Processing Partners
To facilitate deposits and withdrawals, we share relevant financial and identity data with our authorised payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners operate under their own privacy policies and are contractually bound to handle your data securely and only for the purpose of processing your transactions.
4.2 Identity Verification Services
We may use third-party KYC verification providers to assist in confirming player identity and age. These providers receive only the data necessary to perform the verification check and are prohibited by contract from using that data for any other purpose.
4.3 Regulatory and Law Enforcement Authorities
We may be required to disclose player data to regulatory bodies, law enforcement agencies, or courts when we receive a lawful request or are under a legal obligation to do so. Where legally permissible, we will notify affected players of such disclosures.
4.4 Fraud Prevention and Security Services
We share certain usage and transaction data with fraud detection and cybersecurity service providers. This sharing is strictly limited to what is necessary to protect the integrity of the platform and the safety of all players. These providers are contractually restricted from using your data beyond the scope of fraud prevention.
4.5 Business Transfers
In the event that 09bbe undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity as part of that transaction. If such a transfer occurs, all players will be notified in advance and the successor entity will be required to honour the commitments made in this Privacy Policy.
5. Cookies & Tracking Technologies
09bbe uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit our site. They serve a range of essential and functional purposes.
5.1 Essential Cookies
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and display preferences, protect against cross-site request forgery, and ensure that transactions are processed correctly. Essential cookies cannot be disabled without breaking core platform functionality.
5.2 Analytics Cookies
We use anonymised analytics cookies to understand how players navigate the platform — which pages are visited most, where users tend to exit, and how different features are used. This data is aggregated and cannot be traced back to individual players. Analytics cookies help us make informed decisions about platform improvements.
5.3 Functionality Cookies
These cookies remember your preferences and personalisation choices — such as your most recently played games or preferred deposit method — so that your experience feels consistent across sessions. They are not used for advertising purposes.
5.4 Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. Your browser's help documentation will guide you through the process of managing cookies for your specific browser and device.
6. Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected, or as required by our legal and regulatory obligations. The following general retention periods apply:
- Active account data: Retained for the duration of your account and for a period of five years following account closure, in accordance with our licensing and anti-money laundering obligations;
- Transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations;
- KYC verification documents: Retained for a minimum of five years following the end of the business relationship, or longer if required by applicable law;
- Customer support communications: Retained for up to three years following the resolution of the relevant support interaction;
- Marketing preference data: Retained until you withdraw your consent or request deletion, after which we retain only a minimal record confirming that opt-out was processed;
- Anonymised analytics data: May be retained indefinitely as it cannot be traced back to any individual player.
Where data is no longer required, we securely delete or anonymise it using methods appropriate to its sensitivity and format.
7. Your Privacy Rights
As a player registered with 09bbe, you hold a number of rights in relation to your personal data. These rights may be exercised by contacting our support team at . We aim to respond to all data rights requests within 30 calendar days of receipt. In certain cases — particularly where requests are complex or numerous — we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
Request a copy of all personal data we hold about you, along with information about how it is used and shared.
Request correction of any inaccurate or incomplete personal data we hold. You can also update many details directly through your account settings.
Request deletion of your personal data where it is no longer necessary for the original purpose, subject to our legal retention obligations.
Request that we restrict processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
Request your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Object to processing based on legitimate interest, including the use of your data for direct marketing. We will cease that processing unless we can demonstrate compelling grounds to continue.
Where processing is based on your consent — such as for marketing emails — you may withdraw that consent at any time with immediate effect.
If you are not satisfied with how we handle your data or respond to a rights request, you have the right to raise a complaint with the relevant supervisory authority in your jurisdiction.
8. Contact & Policy Updates
8.1 Contacting Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact our support team directly. We are available 24 hours a day, 7 days a week:
Email:
Please include your registered mobile number or account username in your message so that we can verify your identity and locate your records efficiently. We will acknowledge your request within 72 hours and aim to resolve it fully within 30 calendar days.
8.2 Updates to This Policy
09bbe reviews this Privacy Policy periodically and updates it as necessary to reflect changes to our data practices, platform functionality, or applicable legal requirements. When material changes are made, we will notify registered players via the email address on file and update the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of the platform following publication of an updated policy constitutes your acceptance of the changes.
8.3 Children's Privacy
The 09bbe platform is strictly for adults aged 18 and above. 18+ We do not knowingly collect personal data from persons under the age of 18. If we discover that an account has been registered by or on behalf of a minor, we will immediately close the account and delete all associated personal data, except where retention is required by law for the purpose of investigating the breach. If you have reason to believe that a minor has registered on our platform, please notify us immediately at .
8.4 Security Breach Notification
In the unlikely event of a personal data breach that poses a risk to player rights and freedoms, 09bbe will notify affected players without undue delay, and in any case within 72 hours of becoming aware of the breach. The notification will describe the nature of the breach, the categories of data involved, the likely consequences, and the steps we are taking to address it. We maintain an incident response plan that is reviewed and tested on a regular basis to ensure we are equipped to handle such events swiftly and effectively.
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